Shipping and Return Policy


Shipping

Thank you for considering a purchase with Crash Planting On You! We ship your orders via GoGo Xpress for Greater Metro Manila and Cross Provincial.

Regular shipping rates are calculated based on cart value, and expedited shipping rates are calculated by total order weight and order destination. Any orders placed after 6PM will ship the following day.

Please see rates below:

    For orders within Metro Manila only, we also offer same-day delivery service (Grab/Lalamove or Mr. Speedy). 

    Returns and Refund

    You may return your Crash Planting On You kit for refund or exchange within 7 days of the order date. (The order date can be found on your order notification provided to you by email). Your kit must be returned in like-new, resalable condition. If used but undamaged, customer is subject to a 20% restocking fee. Shipping costs are non-refundable. The customer will be responsible for return shipping costs of non-defective merchandise.

    If we shipped you the wrong product, or your Crash Planting On You kit arrived defective or damaged, we sincerely apologize. We will send a replacement or refund you for your purchase. Please contact us via email within 15 days of receiving your kit for a replacement or refund.

    If you ordered the wrong item, or simply changed your mind we will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging and in new condition. When your return is received, you will be issued a refund. You will be responsible for return shipping costs of non-defective merchandise.

    Please contact our customer care team at crashplantingonyou@gmail.com for customer support.